Safety Information

ALWAYS CALL BEFORE YOU DIG
811
ALABAMA 811
1-800-292-8525
OR NATIONWIDE ONE CALL 811.
WE TAKE SAFETY SERIOUSLY
North Alabama Gas District adds an odorant called “Mercaptan” to its natural gas so the odorless gas will have a distinctive odor similar to rotten eggs. This odor is added for safety purposes so that a natural gas leak can be detected by smell.
Do you smell gas?
If indoors:
• Leave the building immediately.
• Do not operate any devices that might provide a source of ignition such as telephones, light switches, electrical appliances, computers, and flashlights. Do not smoke or use lighters or matches.
• Go to a safe location and call North Alabama Gas District to report the odor or suspected leak.
• Call 911 for Emergency responders if necessary.
• Do not return to the building until a Gas District employee or an Emergency Responder gives an all clear.
Never try to locate the leak yourself.
North Alabama Gas District
Muscle Shoals Office 256-383-3306
Madison Office 256-772-0227
Town Creek Office 256-685-2708
If Outdoors:
• Leave the Area immediately
• Do not smoke, strike matches, use lighters, cell phones, radios, etc. Extinguish or eliminate all possible sources of ignition. Do not operate vehicles, machinery, etc.
• Go to a safe location and call North Alabama Gas District to report the odor or suspected leak.
• Call 911 for Emergency responders if necessary.
• Keep everyone away from the Area until North Alabama Gas District personnel arrive.
Never try to locate the leak yourself.
North Alabama Gas District
Muscle Shoals Office 256-383-3306
Madison Office 256-772-0227
Town Creek Office 256-685-2708
Recognizing a Leak
If you smell natural gas or notice other signs of a possible leak (a blowing or hissing sound, blowing dust, bubbling water, dead or discolored vegetation, fire or explosion) leave the area immediately, warn others, avoid ignition sources, and from a SAFE LOCATION call us immediately at 256-383-3306 for the Colbert County Area and 256-772-0227 for the Madison, Limestone County areas 256-685-2708 for Town Creek and the Lawrence County areas.
Underground Line Locations
The underground line location program is in place to help prevent damage to underground utilities, and to also prevent the potential consequences of such damage including but not limited to explosion, fire, injury, and possibly death. Call before you dig to have gas utilities located. We ask all excavators to give us AT LEAST 48 HOURS prior notification of their intent to excavate any area where underground utilities might exist. If they do exist, North Alabama Gas District will mark the location of the underground facilities in that area. Underground gas pipeline facilities will be painted yellow. Damage to underground utilities by excavators will result in payment by the excavator for the cost to correct and/or replace damaged facilities, the cost of lost gas, and possible cost associated with the disruption of service to customers. All requests for line locates should be directed to Alabama 811.
North Alabama Gas District will take emergency calls outside the hours of 8:00am-4:30pm at: North Alabama Gas District, Muscle Shoals Office (256) 383-3306, or Madison Office (256) 772-0227, or Town Creek office (256) 685-2708.
BEFORE EXCAVATING, PLEASE CALL:
ALABAMA 811
Between 7:00am and 5:00pm
1-800-292-8525
or call the Nationwide
One Call Number 811
811
PLEASE GIVE US AT LEAST 48 HOURS PRIOR NOTIFICATION DURING NORMAL WORKING HOURS
If you want to know more about our pipeline facilities in your area call us at:
256-383-3306 for the Colbert County area
256-772-0227 for the Madison, Limestone County areas
256-685-2708 for Colbert County and Lawrence County areas