Customer Service


Applying for Service:

You must apply for service in person. A service application must be filled out, identification must be presented, and a deposit or any fees must be paid before service will be connected. Renters must have a copy of lease or have our Renter Verification Form filled out and signed by the owner. Home owners must have proof of ownership, for example: Insurance policy, Tax records, Deed, etc. Business applicants must have a copy of their business license.

New Service:

All new service requiring connection of a service line will be placed on the work schedule and installed as soon as work schedules permit. Within the city limits, the city is responsible for all inspections. Outside the city limits, North Alabama Gas District does the inspections. Please do not install customer owned piping before the meter location is identified by North AL Gas Dist personnel.

CLICK HERE FOR RESIDENTIAL SERVICE FORM

CLICK HERE FOR BUSINESS SERVICE FORM
CLICK HERE FOR RENTAL VERIFICATION FORM