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Help

North Alabama Gas District support and information.

Service

The North Alabama Gas District serves Colbert, Limestone, Lawrence, and Madison Counties in North Alabama.

North Alabama Gas District hours:

  • Monday – Friday, 8:00 a.m. – 4:30 p.m.
  • Service: Monday – Friday, 7:30 a.m. – 3:30 p.m.
  • Emergency: 24 hours a day, 7 days a week
  • You must apply for service in person.
  • A service application must be filled out, identification must be presented, and a deposit or any fees must be paid before service will be connected.
  • Renters must have a copy of lease or have our Renter Verification Form filled out and signed by the owner.
  • Home owners must have proof of ownership, for example: Insurance policy, Tax records, Deed, etc.
  • Business applicants must have a copy of their business license.

Learn more.

NOTE: If the holiday falls on Saturday the office will be closed on Friday. If the holiday falls on Sunday the office will be closed on Monday.

North Alabama Gas District is closed on the following holidays:

  • New Year’s Day
  • Martin Luther King Day
  • Good Friday
  • Memorial Day
  • July 4th
  • Labor Day
  • Veteran’s Day
  • Thanksgiving Day
  • Friday after Thanksgiving
  • Christmas Eve
  • Christmas Day

North Alabama Gas District is continually performing operations, maintenance, and construction activities related to our facilities. If you see our representatives at your home or business, do not hesitate to safely ask them what they are doing. You may also call us at the numbers listed below, if you have questions or if additional information is needed.

Pay

You can pay your North Alabama Gas District bill in the following ways:

  • Online
  • Mail
  • Office counter
  • Night drop box
  • Phone (1-833-336-0999 – toll free)
  • Mobile application (Apple and Android)
  • Automatic bank draft

To login to your account or view your account history, simply login online.

North Alabama Gas District offers e-billing as an alternative to paper bills. Delays with the postal service and the rising postal rates make e-billing a quicker and more cost effective way to receive your bill. Learn more.

When you sign up for the bank draft plan your gas bill will be drafted from your account on the due date of your bill each month. You will continue to receive a gas bill, and the bill will be marked “Paid by Bank Draft” on the bottom left portion of the bill. Learn more.

Safety

An odorant is added to natural gas to give it a very distinct “rotten egg” smell. If you smell gas or think you smell gas, hear a blowing, roaring or hissing sound, see dirt blowing into the air, notice bubbling in standing water, or witness a fire or explosion which could involve natural gas you should respond accordingly.

If a leak is suspected, from a safe place call North Alabama Gas District:

  • 256-383-3306 (Muscle Shoals office)
  • 256-772-0227 (Madison office)

Phones are answered 24 hours a day, seven days a week.

Each natural gas meter assembly includes a valve so the gas supply can be shut off from the outside before it enters the meter. This shut off valve is located just above the ground and before the meter. Learn more.

Natural gas is colorless, odorless, and lighter than air. It is also one of the cleanest, safest, and most affordable sources of energy for residential, commercial, and industrial use. However, natural gas is extremely flammable and can be ignited by various means including the smallest spark or flame. Any natural gas leak can be potentially hazardous.

North Alabama Gas District adds an odorant called “Mercaptan” to its natural gas so the odorless gas will have a distinctive odor similar to rotten eggs. This odor is added for safety purposes so that a natural gas leak can be detected by smell.

Carbon monoxide (CO) is a colorless, odorless, tasteless, invisible gas that can be formed when fuels like charcoal, coal, gasoline, kerosene, natural gas, oil, propane or wood are burned without a sufficient supply of air.

Any fuel-burning appliance that is not adequately vented and maintained can be a potential source of carbon monoxide, including:

  • Gas appliances (furnaces, ranges, oven, water heaters, clothes dryers, etc.)
  • Fireplaces, wood and coal stoves, space heaters
  • Charcoal grills, automobile exhaust fumes, camp stoves, gas-powered lawn mowers, and power tools

The most common sources of carbon monoxide accumulation in the home include:

  • Blocked chimney opening
  • Improperly operating fuel burning appliances
  • Disconnected, corroded, or blocked appliance vent pipes
  • Cracked furnace heat exchangers

An appliance could produce carbon monoxide if:

  • Boxes, laundry or other materials are blocking the base, restricting airflow.
  • The vent hood, pipes or flues are blocked or corroded.
  • The unit is installed or adjusted improperly.
  • It’s used incorrectly (i.e., heating a room with a gas stove or using a gas or charcoal grill indoors).
  • The heat exchanger is cracked.

Yes, install a carbon monoxide detector with an audible alarm in your home and garage. Carbon monoxide detectors should meet Underwriters Laboratories, Inc. standards, have a long-term warranty, and be easily self-tested and reset to ensure proper functioning. For maximum effectiveness during sleeping hours, carbon monoxide detectors should be placed as close to sleeping areas as possible.

If you don’t find out where it’s safe to dig, it’s quite possible that you could damage a buried utility and potentially create a life threatening situation.

Damaging a telephone or fiber optic line may not only cause an inconvenience by losing phone service, but it could deprive the community of emergency assistance. This could also make it impossible for police officers to get the information they need to keep themselves and your community safe.

Damaging a water or sewer line could threaten the safety of the public and environment. Striking a high pressure water main can be dangerous and result in the loss of water to the surrounding neighborhoods.

Damage to a sewer line could contaminate ground water and have other environmental impacts.

Damaging gas lines could result in serious personal injury and property damage if escaping gas ignites and could possibly result in a community evacuation.

Damaging an electric line could cause a shock, major burns or electrocution.

The safety zone, also known as the tolerance zone, is a strip of land the width of the utility, plus 18” on either side of the color coded markers. Alabama’s Underground Damage Prevention Act has established guidelines to avoid damage when working in the 18” tolerance zone area;

  • Utilize non-invasive methods to determine the exact location of the marked facilities. This
    is usually accomplished by using hand tools, potholing, or vacuum excavation techniques;
  • Maintain a clearance of at least 18 inches between the underground facility and
    the known cutting edge or point of any mechanized equipment;
  • Provide support of the underground facilities;
  • Protect and preserve the markings of the approximate location until markings are no longer required for proper and safe excavation practices.

It may be quite surprising, but damage to buried utility lines can occur when doing typical home improvement projects such as putting up a fence, mailbox post, swing set or clothesline pole; building a deck or room addition; planting a garden, trees or shrubbery. If you’re beginning a home improvement project that requires digging or adjusting the grade of your property, contact Alabama 811 before beginning your work.

The underground facility can be damaged by any piece of equipment used for digging. Something as simple as a shovel can gouge, scrape, dent or crease the casing that surrounds a buried utility line. While this type of damage usually does not cause immediate harm, it may lead to a future break or leak as the protective coating erodes. If this should happen to you, don’t cover up the line with dirt. Stop digging. Then contact the utility owner so they can repair the damage. It could prevent future service interruptions and personal injury.

If the damage creates a situation that threatens life or property, or there are escaping fumes or gas, call 911 immediately.

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