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Archives: FAQs

How do I know where it is safe to dig?

The safety zone, also known as the tolerance zone, is a strip of land the width of the utility, plus 18” on either side of the color coded markers. Alabama’s Underground Damage Prevention Act has established guidelines to avoid damage when working in the 18” tolerance zone area; Utilize non-invasive methods to determine the exact … Continued

What do I do if I damage the underground facility?

The underground facility can be damaged by any piece of equipment used for digging. Something as simple as a shovel can gouge, scrape, dent or crease the casing that surrounds a buried utility line. While this type of damage usually does not cause immediate harm, it may lead to a future break or leak as … Continued

What are your hours?

North Alabama Gas District hours: Monday – Friday, 8:00 a.m. – 4:30 p.m. Service: Monday – Friday, 7:30 a.m. – 3:30 p.m. Emergency: 24 hours a day, 7 days a week

How do I apply for service?

You must apply for service in person. A service application must be filled out, identification must be presented, and a deposit or any fees must be paid before service will be connected. Renters must have a copy of lease or have our Renter Verification Form filled out and signed by the owner. Home owners must … Continued

What holidays are you closed?

NOTE: If the holiday falls on Saturday the office will be closed on Friday. If the holiday falls on Sunday the office will be closed on Monday. North Alabama Gas District is closed on the following holidays: New Year’s Day Martin Luther King Day Good Friday Memorial Day July 4th Labor Day Veteran’s Day Thanksgiving … Continued

What if I see an NAGD representative at my home or business?

North Alabama Gas District is continually performing operations, maintenance, and construction activities related to our facilities. If you see our representatives at your home or business, do not hesitate to safely ask them what they are doing. You may also call us at the numbers listed below, if you have questions or if additional information … Continued

How can I pay my gas bill?

You can pay your North Alabama Gas District bill in the following ways: Online Mail Office counter Night drop box Phone (1-833-336-0999 – toll free) Mobile application (Apple and Android) Automatic bank draft

How do I sign up for e-billing?

North Alabama Gas District offers e-billing as an alternative to paper bills. Delays with the postal service and the rising postal rates make e-billing a quicker and more cost effective way to receive your bill. Learn more.

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