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Safety

Do you smell gas?

North Alabama Gas District adds an odorant called “Mercaptan” to its natural gas so the odorless gas will have a distinctive odor similar to rotten eggs. This odor is added for safety purposes so that a natural gas leak can be detected by smell.

If indoors

  • Never try to locate the leak yourself.
  • Leave the building immediately.
  • Do not operate any devices that might provide a source of ignition such as telephones, light switches, electrical appliances, computers, and flashlights. Do not smoke or use lighters or matches.
  • Go to a safe location and call North Alabama Gas District to report the odor or suspected leak.
  • Call 911 for Emergency responders if necessary.
  • Do not return to the building until a Gas District employee or an Emergency Responder gives an all clear.

If outdoors

  • Never try to locate the leak yourself.
  • Leave the area immediately
  • Do not smoke, strike matches, use lighters, cell phones, radios, etc. Extinguish or eliminate all possible sources of ignition. Do not operate vehicles, machinery, etc.
  • Go to a safe location and call North Alabama Gas District to report the odor or suspected leak.
  • Call 911 for Emergency responders if necessary.
  • Keep everyone away from the Area until North Alabama Gas District personnel arrive.

Recognizing a leak

If you smell natural gas or notice other signs of a possible leak (a blowing or hissing sound, blowing dust, bubbling water, dead or discolored vegetation, fire or explosion):

  • Leave the area immediately, warn others, avoid ignition sources.
  • From a SAFE LOCATION call us immediately at 256-383-3306 for the Colbert County Area and 256-772-0227 for the Madison, Limestone County areas.

Underground line locations

The underground line location program is in place to help prevent damage to underground utilities, and to also prevent the potential consequences of such damage including but not limited to explosion, fire, injury, and possibly death. Call before you dig to have gas utilities located. We ask all excavators to give us AT LEAST 48 HOURS prior notification of their intent to excavate any area where underground utilities might exist. If they do exist, North Alabama Gas District will mark the location of the underground facilities in that area. Underground gas pipeline facilities will be painted yellow. Damage to underground utilities by excavators will result in payment by the excavator for the cost to correct and/or replace damaged facilities, the cost of lost gas, and possible cost associated with the disruption of service to customers. All requests for line locates should be directed to Alabama 811.

North Alabama Gas District will take emergency calls outside the hours of 8:00am-4:30pm at: North Alabama Gas District, Muscle Shoals Office (256) 383-3306, or Madison Office (256) 772-0227, or Town Creek office (256) 685-2708.

Before excavating, please call:

  • ALABAMA 811 (between 7:00 a.m. and 5:00 p.m.)
  • 1-800-292-8525
  • or call 811 nationwide

PLEASE GIVE US AT LEAST 48 HOURS PRIOR NOTIFICATION DURING NORMAL WORKING HOURS

If you want to know more about our pipeline facilities in your area call us at:

  • 256-383-3306 for the Colbert and Lawrence County areas
  • 256-772-0227 for the Madison, Limestone County areas
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