Service work definition

Routine service

Every effort will be made to complete routine (non-emergency) service work calls the day service is requested, but workload and the availability of personnel may require the service work call to be scheduled for the next business day. No routine service work call will be dispatched after 3:30 p.m., unless the customer is agreeable to paying the applicable after-hours charges.

Charges

Routine service work or non-emergency calls incur an after-hour charge if service personnel are dispatched.

Emergency service

• An emergency call is any gas odor or suspicion of a gas leak.
• If you smell a gas odor NAGD will investigate at no charge to the customer.

Charges

No after hour charges involved.