CLICK HERE FOR INFORMATION ON RATES!

!!!CLICK HERE FOR INFORMATION REGARDING PAST DUE TURN-OFF PROCEDURES AND PAYMENT OPTIONS!!!

AS OF 4/1/24 NAGD WILL NO LONGER MAIL DISCONNECT NOTICES. PLEASE UPDATE YOUR PHONE NUMBER IF YOU WOULD LIKE TO BE INCLUDED IN OUR AUTOMATED CALL SYSTEM.

WE ARE CURRENTLY INVOLVED IN THE ANNUAL LEAK SURVEY OF OUR SYSTEM.  WE HAVE CONTRACTED SURVIEW FIELD SERVICES TO CONDUCT THE SURVEY FOR THE COMPANY.  PLEASE BE AWARE THAT YOU MAY SEE A SURVIEW VEHICLE OR EMPLOYEE ON YOUR PROPERTY CONDUCTING THE SURVEY.

PLEASE UTILIZE OUR WEBSITE, MOBILE APPLICATION OR TOLL-FREE NUMBER (833-336-0999) TO MAKE CREDIT/DEBIT CARD AND E-CHECK PAYMENTS ($2.75 FEE PER TRANSACTION).

CLICK HERE TO VISIT OUR NEW ONLINE PAYMENT PORTAL!

FAQ Topic: Service

What are your hours?

North Alabama Gas District hours: Monday – Friday, 8:00 a.m. – 4:30 p.m. Service: Monday – Friday, 7:30 a.m. – 3:30 p.m. Emergency: 24 hours a day, 7 days a week

How do I apply for service?

You must apply for service in person. A service application must be filled out, identification must be presented, and a deposit or any fees must be paid before service will be connected. Renters must have a copy of lease or have our Renter Verification Form filled out and signed by the owner. Home owners must … Continued

What holidays are you closed?

NOTE: If the holiday falls on Saturday the office will be closed on Friday. If the holiday falls on Sunday the office will be closed on Monday. North Alabama Gas District is closed on the following holidays: New Year’s Day Martin Luther King Day Good Friday Memorial Day July 4th Labor Day Veteran’s Day Thanksgiving … Continued

What if I see an NAGD representative at my home or business?

North Alabama Gas District is continually performing operations, maintenance, and construction activities related to our facilities. If you see our representatives at your home or business, do not hesitate to safely ask them what they are doing. You may also call us at the numbers listed below, if you have questions or if additional information … Continued

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