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What is natural gas?

Natural gas is colorless, odorless, and lighter than air. It is also one of the cleanest, safest, and most affordable sources of energy for residential, commercial, and industrial use. However, natural gas is extremely flammable and can be ignited by various means including the smallest spark or flame. Any natural gas leak can be potentially...

North Alabama Gas District Brochure

What do I do if I damage the underground facility?

The underground facility can be damaged by any piece of equipment used for digging. Something as simple as a shovel can gouge, scrape, dent or crease the casing that surrounds a buried utility line. While this type of damage usually does not cause immediate harm, it may lead to a future break or leak as...

What happens if I don’t contact 811 before I dig?

If you don’t find out where it’s safe to dig, it’s quite possible that you could damage a buried utility and potentially create a life threatening situation. Damaging a telephone or fiber optic line may not only cause an inconvenience by losing phone service, but it could deprive the community of emergency assistance. This could...

How do I know where it is safe to dig?

The safety zone, also known as the tolerance zone, is a strip of land the width of the utility, plus 18” on either side of the color coded markers. Alabama’s Underground Damage Prevention Act has established guidelines to avoid damage when working in the 18” tolerance zone area; Utilize non-invasive methods to determine the exact...

Transfer Deposit Authorization Form

Gas Inspection Application

Application for Residential Name Change

Application for Business Name Change Form

Deposits and fees

Effective June 01, 2017 Deposits North Alabama Gas District may require a deposit prior to commencing service in an amount equal to an estimated two months maximum bill, but in no event less than $50.00 for residential customers and $250.00 for small commercial customers. Residential: Minimum of $50.00 Small commercial: Deposit is based on the...

E-billing

North Alabama Gas District offers e-billing as an alternative to paper bills.

Cancel Bank Draft Form

Bank Draft Plan Authorization Form

Bank drafts

Billing When you sign up for the bank draft plan your gas bill will be drafted from your account on the due date of your bill each month. You will continue to receive a gas bill, and the bill will be marked "Paid by Bank Draft" on your bill. There is no fee to the...

What holidays are you closed?

NOTE: If the holiday falls on Saturday the office will be closed on Friday. If the holiday falls on Sunday the office will be closed on Monday. North Alabama Gas District is closed on the following holidays: New Year's Day Martin Luther King Day Good Friday Memorial Day July 4th Labor Day Veteran's Day Thanksgiving...

Holidays

NOTE: If the holiday falls on Saturday the office will be closed on Friday. If the holiday falls on Sunday the office will be closed on Monday. North Alabama Gas District is closed on the following holidays: New Year's Day Martin Luther King Day Good Friday Memorial Day July 4th Labor Day Veteran's Day Thanksgiving...

What is Mercaptan?

North Alabama Gas District adds an odorant called “Mercaptan” to its natural gas so the odorless gas will have a distinctive odor similar to rotten eggs. This odor is added for safety purposes so that a natural gas leak can be detected by smell.

How to shut off your gas supply at the meter

Each natural gas meter assembly includes a valve so the gas supply can be shut off from the outside before it enters the meter. This shut off valve is located just above the ground and before the meter. The shut off valve has a raised indicator to show the position of the valve. If the...

Calculate your gas bill

How to calculate your gas bill: Example: Gas Consumption shown on bill is 25. (This is 2,500 cubic feet) 2.5 x sample rate ($11.92) = $29.80 Availability Charge = $6.00 Total Gas = $35.80 4% Utility Tax = $1.43 Total Bill = $37.23

Read your gas meter

About your gas meter Your gas meter is an accurate automatic measuring instrument. Your gas meter is read monthly, and your consumption is determined by subtracting the previous month's meter reading from the current month's reading. The part of a meter that shows the amount of gas used is called an index. In our system,...

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